Shipping policy
At Zalivia, we aim to make delivery simple and clear for our customers in the United States.
Shipping Area
We currently ship within the United States and the United Kingdom.
Shipping Cost
Free shipping is available on all orders in both countries.
| Shipping Country | Shipping Cost | Processing Time | Shipping Time | Estimated Total Delivery Time |
|---|---|---|---|---|
| United States | Free Shipping | 1–3 business days | 7–9 business days | 8–12 business days |
| United Kingdom | Free Shipping | 1–3 business days | 7–9 business days | 8–12 business days |
Orders are fulfilled Monday through Friday and may be shipped Monday through Saturday. Orders placed after 4:00 PM (America/Los_Angeles) will begin processing on the next business day. Delivery may take slightly longer during holidays, promotions, or periods of high order volume.
Order Changes and Cancellations
If you need to update your shipping details or request a cancellation, please contact us as soon as possible after placing your order.
Once an order has entered processing or has already been shipped, changes or cancellations may no longer be possible.
Weekends and Holidays
Orders are processed on business days only.
We do not process orders on weekends or public holidays.
If an order is placed near a weekend or holiday, processing and delivery may take additional time.
Tracking Information
When available, tracking details will be sent after your order has been shipped so you can follow its delivery status.
Delivery Notes
Please make sure your shipping address is complete and accurate at checkout.
We are not responsible for delays or delivery issues caused by incorrect or incomplete address information submitted at the time of purchase.
Important Notice
Delivery times are estimates only and may vary due to factors outside our control, including carrier delays, weather, holidays, or other unforeseen circumstances.
Contact Information
Store Name: Zalivia
Operated by: Elance and Cie LLC
Address: 312 W 2nd St, Unit #A2299, Casper, WY 82601, United States
Email:support@zalivia.com
Phone: +1 (929) 673-2123
Support Hours: Mon–Fri: 9:00 AM–5:00 PM |Sat: 10:00 AM–4:00 PM | Sun: Closed